All interactions with Campus Health are considered confidential in nature and every Campus Health staff member must sign a confidentiality (affirmation) statement prior to being employed at Campus Health.
Compliments, concerns, feedback, or grievances regarding your patient rights, treatment, or care may be submitted by:
- Contacting Campus Health Administration at 520-621-6489
- Filling out a comment slip found in all Campus Health lobbies
- Filling out our web-based contact form
The patient has the right to...
- be treated with respect and dignity and to be provided with courteous, considerate care.
- be informed about the diagnosis, evaluation, treatment, and prognosis of the health problem in terms that can be understood.
- to know the chances that treatment will be effective and to know the possible risks, side effects and alternative methods of treatment.
- receive confidential treatment of their disclosures and medical records and, except when required by law, to be afforded the opportunity to approve or refuse their release.
- to know who is responsible for providing treatment.
- to have access to a second medical opinion before making any decision. The patient can decide not to be treated but must be informed of the medical consequences of refusal.
- to participate in decisions involving their health problems.
- to be informed of the personal responsibilities involved in seeking medical treatment and maintaining health and well-being thereafter.
- to have access to resource persons and information concerning health education, self-care, and prevention of illness.
- have access to advance directives*
- have access to provider credentialing information.
- be informed of the CHS policies and procedures regarding the expression of suggestions and grievances.
- refuse to participate in research without compromising their care.
- an accurate representation of accreditation as reflected by the AAAHC-accredited entity.
- know the services that are available at the CHS as well as any provisions for after-hours and emergency care.
- have information about the fees-for-services and associated payment policies for the CHS.
- marketing and advertising information regarding the competence and capabilities of the CHS that is not misleading.
- be assured that malpractice insurance coverage is in force for medical and mental health care that is provided within the scope of the licensure of those professionals working for the CHS.
- request a change of provider if other qualified providers are available.
- have someone be with them during their appointment with a clinician.
The patient has a responsibility to...
- inform the provider of any changes in health status that could affect treatment, including complete and accurate information.
- adhere to a prescribed treatment plan, to discuss any desired change, and participate in their care.
- act in a considerate and cooperative manner with CHS staff, as well as other patients.
- ask questions and seek clarification regarding areas of concern.
- weigh the consequences of refusing to comply with instructions and recommendations.
- assist the providers in compiling a complete record by authorizing CHS to obtain necessary medical information from appropriate sources.
- keep appointments on time.
- cancel appointments only when absolutely necessary, and far enough in advance so that other patients might utilize that time.
- accept personal financial responsibility for any charges not covered by their insurance.
- inform their provider about any living will, medical power of attorney, or other advance directive* that could affect his/her care;
- provide a responsible adult to transport them home from the facility and remain with them for twenty-four (24) hours, if required by their provider.
*An Advance Directive is a legal document such as a Living Will or a Health Care Power of Attorney, that express your choices about your future care and/or name someone to make decisions for you if you cannot make or communicate your own health care decisions. More Information on life care planning.