Referral Requirement/Maintaining Network Benefits

Open Enrollment Notifications:  Our office sends out four “Open Enrollment” notices each major (fall & spring) semester through broadcast email.  These open enrollment notifications and information regarding the Student Health Insurance are sent to the student’s official UA email (@email.arizona.edu) address in compliance with UA email policy.

Automatic Renewal of Coverage:  Once enrolled, you will be automatically re-enrolled and billed the appropriate premium through the UA Bursar’s office in future semesters (each fall and spring) within 3 business days of showing registration units, providing eligibility is met.  If you wish to cancel coverage, you must do so during the published open enrollment. 

Enrollment for Post-Doctoral Fellows, J1 Visiting Scholars and J1 Student Interns are handled directly through the UA Campus Health Service Insurance office.

Coverage Periods

Fall semester, provides 4 1/2 months of coverage, August 16th through January 3rd
Spring semester, provides 7 1/2 months of coverage, January 4th through August 15th (includes the summer months)
1st and 2nd summer semesters, provides 2 1/2 months of coverage, June 1st though August 15th

Maintaining Network Benefits: All three state university campus health services (UA, ASU and NAU) serve as primary care providers for the enrolled members under this plan.

Referral is required: for services received within 50 miles of the UA Main Campus (85721).  If the community provider refers you for additional care, the UA Campus Health Service must authorize that referral prior to being seen.

Referral is not required: for services received beyond 50 miles (based on zip code where services are received) from the UA Main Campus (85721); treatment of an emergency medical condition at an Emergency Room; participating Urgent Care Facilities (all follow-up treatment received within 50 miles of the UA Main Campus must obtain a referral from the UA Campus Health Service); Obstetric and Gynecological Treatment; Routine Eye Exams; Preventive/Routine Services (services considered preventive according to the Affordable Care Act and/or services rendered not to diagnose or treat an Accident or Sickness); Injury to Sound, Natural teeth; and Impacted Wisdom teeth.

Insurance ID Cards are available by going to www.aetnastudenthealth.com. Select “The University of Arizona” from the drop down menu, click on “View your School” and select the “Print your ID Card” link or you may request one to be mailed to you by calling Aetna at 866-376-7450.

Locating Aetna participating providers:  On-line provider directory: www.aetnastudenthealth.com

It is the member’s responsibility to assure they are seeing Aetna participating providers.

If going out of the country, review the Benefits and On-Call International information.

List is subject to change

Tucson Area Hospitals General Numbers Campus Health Referrals

Northwest Hospital

6200 N. La Cholla Blvd.

520-742-9000

Tucson Medical Center

5301 E. Grant Road

520-327-5461

Aenta Student Health Customer Service

1-866-376-7450

To update an existing Referral

520-621-5270 or 520-626-5948

Saint Joseph's Hospital

350 N. Wilmont Road

520-873-3000

Banner University Medical Center

1501 N. Campbell Ave

520-694-0111

After-Hours Medical Assistance

520-570-7898

No Charge

To request a New Referral

520-621-6493

Saint Mary's Hospital

1601 W. St. Mary's Road

520-872-3000

NextCare Urgent Care

501 N. Park Ave.

1-888-381-4858

Teladoc/Telemedicine

855-835-2362 ($25 co-pay)

teladoc.com/aetna

UA Campus Health Service

Appointment Line

520-621-9202 or 520-621-6490