|
Frequently
Asked Questions
How
do I get in touch with the pharmacy?
Where do I go to request
or pick up a prescription?
Does the pharmacy accept insurance and what types
of payment can be made for prescriptions?
What kind of a wait can I expect at the pharmacy?
If I paid for my prescription the first time I
filled it, are there charges for the refills?
What does it say on my bursars account bill?
If my Physician writes a prescription for something
not on the formulary, is it possible for the pharmacy to get it
for me?
If I have a prescription at another pharmacy
can it be filled at the UA?
Do you take prescriptions that aren’t
from a physician at Campus Health Service?
What
if I can't afford my prescription medication?
How
do I get in touch with the pharmacy?
You can reach us at 621-6516 or rx.health.arizona.edu.
Where do I go to request or pick up a prescription?
To either the drop-off or pick-up window.
- If
you are turning in a new prescription to be filled, requesting
a refill of a previous filled prescription (e.g. birth control
refill) or wanting to purchase an over the counter item, then
come to the window marked DROP-OFF.
- If
you already requested a refill via the phone, in person or left
a prescription to be filled with us, then you pick it up at 1
of the 2 windows marked PICK-UP.
- Please have picture ID when you pick up your medication from the pharmacy..
Does the pharmacy accept insurance and what
types of payment can be made for prescriptions?
The pharmacy doesn’t accept insurance of any kind, but has
great prices that can typically beat insurance co-pays.
- Payment
can be made in the form of cash, check, debit, or credit card
and is taken by the receptionists in our lobby.
- If
you don’t wish to pay on the day of picking up medication,
it will automatically go to your Bursar account overnight. You
don’t even need to stop at the reception desk before leaving
the waiting room.
- Conversely, if you don't want something to go to your Bursars account, you need to pay for it the same day you pick it up from the pharmacy.
What kind of a wait can I expect at the pharmacy?
Usually, a fairly short one.
- If
you bring in a prescription and have been to the pharmacy before,
your wait time should be only about 10-15 minutes.
- If
you are in a hurry and just need a refill, we advise that you
call ahead and request it from us, in order to expedite your visit.
- Refill
requests can also be left on our answering machine when we are
closed and on the weekends. Please leave your name, student ID
number, phone number, prescription number (can be found on the
upper left corner of the label) and how many refills you would
like. If left on the machine overnight, please be aware that it
won’t be ready at exactly 8am the following morning.
- As
always, these wait times are approximate.
If I paid for my prescription the first time
I filled it, are there charges for the refills?
Yes.
- Every
time you purchase something from the pharmacy, there will be a
charge for it. You do not pay for refills until you request them
to be filled.
What does it say on my bursars account bill?
The pharmacy charge will only be stated as a Campus Health Charge.
- If
you put your prescriptions or over the counter items (e.g. condoms)
on your Bursars account, it will not state on your bill what you
purchased. It simply is listed as a Campus Health Center Charge.
If my physician writes a prescription for
something not on the formulary, is it possible for the pharmacy
to get it for me?
Yes.
- The
pharmacy will gladly special order an item for you provided that
the quantity on the prescription is the amount the stock bottle
comes in.
- Once
ordered for you, you are financially responsible for that product.
- It
typically takes only 1 extra day to receive the medication.
- A
nominal fee is charged for the extra work incurred by the pharmacy
staff to provide this service to you.
If I have a prescription at another pharmacy
can it be filled at the UA?
Yes, it can be filled, but some information is necessary.
- We
will gladly transfer most prescriptions from an outside pharmacy,
provided there are refills available.
- In
order to do this, we need the pharmacy's name, phone number, prescription
number, and the name of the medication.
- This
will likely increase the wait time at the pharmacy, or as always,
you can call us with this information in advance to expedite your
visit.
Do you take prescriptions that aren’t
from a physician at Campus Health Service?
The pharmacy honors, at the discretion of the pharmacists, outside
prescriptions that meet the following requirements:
- The
patient is a currently enrolled student at the U of A
- The
prescriber is duly licensed and the printed name of the prescriber
appears on prescription blank and identifies prescriber (Arizona
State Law). If out of state, the prescriber signature must be
legible.
- The
prescription itself is valid and legible, subject to Arizona State
Board of Pharmacy Rules and Regulations. NO phone calls will be
made from Pharmacy for clarification. (E.g.: Date presented is
not greater than 1 year from date written or not greater than
6 months for controlled substances)
- The
medication is one that is on the University of Arizona Campus
Health Service Formulary or it can be special ordered.
- If
you have authorized refills at your pharmacy and would like to
have your prescription transferred to the Campus Health Pharmacy,
please check with the pharmacy staff for details
What if I can't afford my prescription medication?
The
Campus Health Service is sensitive to the needs of some patients
who simply cannot afford certain critical medications. Some pharmaceutical
companies offer Patient Assistance Programs that
can enable you to obtain certain name brand medications at little
or no cost, if you do not currently have a prescription benefit
included as a part of your health insurance and if you meet the
other requirements. Note that not everyone will qualify for these
programs, even if you believe you have a legitimate financial need.
Each
of the pharmaceutical manufacturers that offer Patient Assistance
Programs may have very different criteria for participation.
Certain clinical parameters, as well as financial parameters will
apply in determining eligibility.
If
you think you may be eligible for one of these prescription medication
Patient Assistance Programs, talk with your Campus
Health provider. If they think you are a candidate, they will give
you the information, including directions on what to do to apply.
|
|
